Jamie was very kind and sat down with Chris to show him our Contact Database (our list of customers and enquirers), and how we record all key details under their notes.
But boy, you should have heard the frustration in his voice complaining to me later though… how Jamie whipped through the steps like a whizz leaving Chris six blocks behind still trying to find the F6 key!?
I ducked for cover. And I guess it probably wasn’t the right time to mention the poor new owners feeling left behind when Chris is whizzing through a sawmill training session…
Next Aaron showed outstanding patience explaining the priorities and steps to take when calling an enquiry back.
Fingers crossed.
Then this morning all I hear is the sweet sound of my guys on the phone to enquirers and customers around the world.
No swearing, no keyboard bashing, just a couple of really good questions to my office about pricing and shipping deals to work on.
And I was pleasantly surprised to find he is agreeing with me on those pricing decisions – whaaat??
Whew!
I’ll give it a few days and monitor the stress levels when all our mill owners realize he’s in the office and he has to type in 39 conversation logs in a single day.
Oh and he went and got a new haircut just for his new office job.
Like you all can see it under that hard hat. Yeah right! 😉
